5 Steps for Effective Calling Quality Monitoring in Your Call Center Solutions

Contact Centre Solutions

 

1) Set business goals.

  • Does the agent greet the client in a friendly yet professional manner?
  • Are the correct questions being asked?
  • Does the information provided to the customers seem to be satisfactory to them?
  • Is the call being managed efficiently and quickly?
  • What is the agent doing well?
  • Where could the agent stand to improve?

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