Riddhi Corporate Services Limited

  1) Set business goals. Your first step toward  Call Centre Solution ’s success should be to develop a strategy. Establish your performance metrics — what will your key performance indicators (KPIs) of choice be once you begin your quality monitoring? Decide on a CSat (Customer Satisfaction Score) score you think your team can earn and consider other essential KPIs like a high first-call resolution rate and a low average handle time. Add these up to disclose your total quality score. Ensure everyone is on the same page with this new strategy by holding meetings with staff members. 2) Record and monitor at random — openly. If you want to monitor the quality of a call, you can listen to recordings or listen to live calls. Both the agent and customer must be informed that call monitoring is being conducted. You might find it helpful to ask yourself these questions while you’re listening: Does the agent greet the client in a friendly yet professional manner? Are the correct quest...

  “This call may be monitored for call centre quality assurance.” It's a familiar line for anyone who has ever called a contact centre -and for good reason. When it comes to maintaining high customer satisfaction scores (CSat), call quality monitoring is an essential component. Quality management can also be a great way to spot gaps in the skill set of call centre agents so can address them head-on with specific training. The majority of  Contact Centre Solutions  follow some type of quality management strategy, but many of them fall short in certain key areas. Our comprehensive guide to Call centre quality monitoring will help you fill in the gaps. What is Call Centre Quality Monitoring? The call centre quality monitoring process refers to any action or strategy that a management team uses to assess agent performance in a contact centre. For a full understanding of what call centre quality monitoring is, it is important to first understand what high-quality calls should ...

Businesses need to verify backgrounds for recruitment, loan approval, and service provision, among other things. Due to increased security requirements and complex financial regulations, financial institutions must carefully select who can be eligible to use their services. It is essential to know a potential client or customer's identity and background before providing seamless services. Before extending credit, a financial institution can run and consider many reports when performing Background Verification . The Following are the most Widely used Background Verification: Identity Verification: Education Check: Address Verification: Identity Verification: India is one of the countries where identity theft is a major source of fraud. It was found that 85 percent of identity frauds are related to auto loans, credit cards, and mortgages, according to a survey conducted by Experian. The mortgage loan portfolio has seen an increase of 50% in identity fraud. It is essential that busine...

  The first impression you make matters a lot when building your brand and building your business. Riddhi Corporate Services Limited, an award-winning answering service, may provide your company with a competitive edge. Hand-picked, dedicated representatives for Call Centre Solutions can give your business a considerable advantage over competitors during regular office hours, and a small team of highly-skilled representatives can handle all your calls outside of regular business hours. Managing a call center effectively and efficiently is vital for today's businesses as the industry continues to change and become increasingly competitive. The advancement of communications technology is rapidly changing the expectations of customers. Customer service professionals should be pleasant, efficient, and competent in order to provide customers with the highest quality and most timely service.  An Inbound Call Centre Service provides many advantages for your company. In addition to ...